Shipping Information

At Master Crafted Miniatures (MCM), I try to ship orders as soon as possible. Some items may need to be cast, despite being listed as in-stock. I will try to let you know when this is the case. Orders are shipped every few days, usually on Tuesdays and Fridays. If you have urgent need for something, please use the contact form, and I’ll do what I can.

Please note, I generally don’t work Saturday, Sunday, and Monday. MCM is a largely part-time endeavour for one person, so orders won’t always go out as quickly as you may expect with larger companies.

Standard shipping is by Royal Mail First Class delivery in the UK, and Royal Mail Airmail internationally. Tracked is provided by various couriers.

Most orders will be securely packaged in a small cardboard box which fits through your letterbox or, less often, a padded envelope. Those which cannot fit will be packaged in an appropriate cardboard box. In this case, MCM will often reuse packaging, especially that which is non-recyclable, such as polystyrene void-fill received through MCM purchases.

Once your order has been packed, you will receive an order-completed email. Your order will be dispatched no later than the following day.
Once dispatched, UK orders should take 2-3 working days, European Union orders 5-7 working days and World Wide orders 7-10 working days.
Orders for customers outside the EU will have a customs declaration label attached. MCM cannot mark your order as a gift.
Your local customs may hold or examine the parcel, causing added delay which is beyond MCM’s control.
You may also be liable for additional taxes or duties, for which MCM is not responsible.

If your order does not arrive within 7 working days of you receiving the order-completed email (UK) or 14 working days (rest of world) please use the contact form.
If an international order via Standard shipping is undelivered after 6 weeks, the customer may opt for a full refund or have the order resent by paying to upgrade to Tracked & Signed shipping.

Please note that if the customer hasn’t paid for Tracked shipping, no tracking is available once the order is marked as complete.

Tracking information is provided by either by automated email or on request, depending on the service used.

Shipping is charged based on UK Post Office defined zones, at the following rates:

  • UK:
    • Standard First Class (Royal Mail 1st Class…)
      • ¬£1.60 (…Large Letter)
      • ¬£3.80 for orders containing products tagged as ‘bulky’ (…Small Parcel)
      • ¬£6.00 for orders containing products tagged as ‘very bulky’ (…Small/Medium Parcel)
      • Free on orders of ¬£35 or more
    • Tracked (Royal Mail Tracked/Courier)
      • ¬£7.50
      • ¬£10.00 for orders containing products tagged as ‘bulky’ or ‘very bulky’
  • Europe:
    • Standard (Royal Mail International Standard)
      • ¬£3.00 (…Large Letter)
      • ¬£6.00 for orders containing products tagged as ‘bulky’ or ‘very bulky’
      • Free on orders of¬†¬£50 or more
    • Tracked (Courier)
      • ¬£12.00 , including¬†orders containing products tagged as ‘bulky’or ‘very bulky’
  • World Zone 1 (Canada, South America, Philippines, Japan, & more…):
    • Standard (Royal Mail International Standard)
      • ¬£4.00
      • ¬£10.00 for orders containing products tagged as ‘bulky’
      • ¬£15.00 for orders tagged as ‘very bulky’
    • Tracked (Courier)
      • ¬£15.00, including¬†orders containing products tagged as ‘bulky’or ‘very bulky’
  • World Zone 2 (Australia, New Zealand, Singapore & more…):
    • Standard (Royal Mail International Standard)
      • ¬£4.00
      • ¬£11.00 for orders containing products tagged as ‘bulky’
      • ¬£15.00 for orders tagged as ‘very bulky’
    • Tracked (Courier)
      • ¬£16.00, including¬†orders containing products tagged as ‘bulky’or ‘very bulky’
  • World Zone 3 (USA):
    • Standard (Royal Mail International Standard)
      • ¬£4.00
      • ¬£10.00 for orders containing products tagged as ‘bulky’
      • ¬£15.00 for orders tagged as ‘very bulky’
    • Tracked (Courier)
      • ¬£17.50, including¬†orders containing products tagged as ‘bulky’or ‘very bulky’