Shipping Information

At Master Crafted Miniatures (MCM), I try to ship orders every Tuesday using Royal Mail First Class delivery in the UK, and Royal Mail Airmail internationally.
Most orders will be securely packaged in a small cardboard box which fits through your letterbox or, less often, a padded envelope. Those which cannot fit will be packaged in an appropriate cardboard box. In this case, MCM will often reuse packaging, especially that which is non-recyclable, such as polystyrene void-fill received through MCM purchases.

Once dispatched, UK orders should take 2-3 working days, European Union orders 5-7 working days and World Wide orders 7-10 working days.
Orders for customers outside the EU will have a customs declaration label attached. MCM cannot mark your order as a gift.
Your local customs may hold or examine the parcel, causing added delay which is beyond MCM’s control.
You may also be liable for additional taxes or duties, for which MCM is not responsible.

If your order does not arrive within 7 working days of placing your order (UK) or 14 working days (rest of world) please use the contact form.
Canadian customs often hold parcels for an extraordinary amount of time, so please allow additional time for this.

If an international order via Standard shipping is undelivered after 6 weeks, the customer may opt for a full refund or have the order resent by paying to upgrade to Tracked & Signed shipping.

Please note that no tracking is available once an order is marked as complete, unless the customer has paid for Tracked & Signed shipping.

Shipping is charged at the following rates:

  • UK shipping:
    • Standard
      • £1.60 (Royal Mail 1st Class Large Letter)
      • £3.80 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
      • Free on orders of £35 or more
    • Tracked
      • £7.50
      • £10 for orders containing products tagged as ‘bulky’
  • EU shipping:
    • Standard
      • £3.00 (Royal Mail 1st Class Large Letter)
      • £6.00 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
      • Free on orders of £50 or more
    • Tracked
      • £12 , including orders containing products tagged as ‘bulky’
  • Rest of the world shipping:
    • Standard
      • £3.80 (Royal Mail 1st Class Large Letter)
      • £9.00 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
    • Tracked
      • £12 , including orders containing products tagged as ‘bulky’