Shipping Information

At Master Crafted Miniatures (MCM), I try to ship orders as soon as possible. Some items may need to be cast, despite being listed as in-stock. I will try to let you know when this is the case. Orders are shipped every few days. If you have urgent need for something, please use the contact form, and I’ll do what I can.

Standard shipping is by Royal Mail First Class delivery in the UK, and Royal Mail Airmail internationally. Tracked is provided by various couriers.

Most orders will be securely packaged in a small cardboard box which fits through your letterbox or, less often, a padded envelope. Those which cannot fit will be packaged in an appropriate cardboard box. In this case, MCM will often reuse packaging, especially that which is non-recyclable, such as polystyrene void-fill received through MCM purchases.

Once your order has been packed, you will receive an order-completed email. Your order will be dispatched no later than the following day.

Once dispatched, UK orders should take 2-3 working days, European Union orders 5-7 working days and World Wide orders 7-10 working days.
Orders for customers outside the EU will have a customs declaration label attached. MCM cannot mark your order as a gift.
Your local customs may hold or examine the parcel, causing added delay which is beyond MCM’s control.
You may also be liable for additional taxes or duties, for which MCM is not responsible.

If your order does not arrive within 7 working days of you receiving the order-completed email (UK) or 14 working days (rest of world) please use the contact form.

If an international order via Standard shipping is undelivered after 6 weeks, the customer may opt for a full refund or have the order resent by paying to upgrade to Tracked & Signed shipping.

Please note that if the customer hasn’t paid for Tracked shipping, no tracking is available once the order is marked as complete. Tracking information is provided by email on request.

Shipping is charged at the following rates:

  • UK shipping:
    • Standard
      • £1.60 (Royal Mail 1st Class Large Letter)
      • £3.80 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
      • Free on orders of £35 or more
    • Tracked
      • £7.50
      • £10 for orders containing products tagged as ‘bulky’
  • EU shipping:
    • Standard
      • £3.00 (Royal Mail 1st Class Large Letter)
      • £6.00 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
      • Free on orders of £50 or more
    • Tracked
      • £12 , including orders containing products tagged as ‘bulky’
  • Rest of the world shipping:
    • Standard
      • £3.80 (Royal Mail 1st Class Large Letter)
      • £9.00 for orders containing products tagged as ‘bulky’ (Royal Mail First Class Small Parcel)
    • Tracked
      • £12 , including orders containing products tagged as ‘bulky’